Frequently asked questions;

When will I receive my flight tickets?

Most bookings made within 14 days (and 21 days in high season) of travel will be a ticket on departure (you will collect your tickets from the tour operators or Airlines desk at the airport). Where tickets are to be posted to you prior to travel they will usually be sent out 5-10 days prior. All flight tickets that arrive at our offices from the airlines are forwarded on to customers that day. If you have not received them 5 days prior to travel please send us an email to admin@BookMe2.co.uk marked TICKETS and we will contact the airline to arrange a ticket on departure. Ticket On Departure (TOD), usually means that you have booked at short notice and rather than rely on the postal service to make sure you receive your tickets you simply collect them using the supplied voucher/reference number at the relevant ticket desk of your departure airport. The collection details will be provided on your paperwork and in general will be from the tour operator desk in the terminal building at your departure airport. In some cases tour operators use airport agencies to distribute their tickets at the airport in which case you will need to go to the relevant agencies desk at the airport. If you have any problems with this please see the information desk at the airport and tell them which tour operator or airline you are flying with.

What happens with a Low Cost / No Frills flight?

We will not send you tickets for no-frills / low cost carriers (Such as Easyjet, Ryanair, Jet2 etc) all you need to take to the airport is your confirmation email, or postal receipt which was sent to you shortly after your booking was confirmed. If you no longer have this then you will need to contact Admin@BookMe2.Co.uk and we will re-email the details for you to take to the airport.

Why do my flight tickets not show my hotel voucher details?

Almost all flights booked through BookMe2.co.uk are booked with airlines on a flight/seat only basis. What this means is that your flights are not booked with the same company as your accommodation provider. Therefore the airline will not hold details of your accommodation arrangements.

What time do I need to arrive at the airport?

In general airlines recommend that passengers check in for their flights at least two hours prior to the stated flight time. Passengers collecting their tickets at the airport (Ticket On Departure) should allow extra time for the collection of their tickets. Please also bear in mind that many low-cost airlines CLOSE their check-in desk 40 minutes before the flight is due to depart, and if you fail to check-in on time this may result in you being denied boarding, and the cost of any further flights will be at your own cost.

Are flight meals included?

Many airlines no longer offer in flight meals as standard. Where these are included it will be clearly marked on your flight tickets or paperwork. In order to compete with the budget airlines such as Easyjet, Ryanair etc many airlines have followed the low cost airline model and no longer offer meals on the aircraft. Where this is the case, they will operate a snack trolley on board the plane from which goods may be bought. It is not our policy to offer pre-booked flight meals as these vary in availability, price and quality from one airline to another. Customers can of course take their own food onto the airline.

What is my luggage allowance?

On some airlines, luggage is not part of the standard fare, neither is Check-in. We have automatically included one piece of hold luggage and airport check-in for each person (excluding infants under 2 years of age on the date of travel).The standard baggage allowance is 20kgs per passenger (Ryanair 15kg, Thomas Cook 15Kg, Jet2 17Kg) plus one item of hand luggage that should weigh no more than 5kgs and easily fits into an overhead locker. However some airlines baggage allowance does vary from the standard 20kg offered by most. Your final baggage allowance will be detailed on your flight tickets supplied by the airline.

What happens if my flight is delayed?

If the flights are delayed by a few hours then remain at the airport and listen for information (or look on the screens) regarding the estimated departure time. If the flights are delayed by more than a few hours most (but not all) airlines will offer a voucher or similar for food and drinks in one of the airport restaurants. If the flights are delayed by more than 12 hours and you have insurance you will usually be able to make a claim please refer to your individual insurance policy for more details.

Should I confirm my flight times before travel?

Yes flight times should be confirmed direct with the airline concerned 24-48 hrs prior to departure from the UK and whilst in resort. Direct contact details for your airline can be found on your flight tickets or e-mail confirmation.

Where can I find and what do I do with the hotel voucher?

Your hotel voucher is included within your final invoice from BookMe2.co.uk It should be presented to the hotel reception staff upon arrival in return for your room keys. It is your proof that your room has been booked for you by us through the hotel provider involved in your booking.

Where can I collect Apartment / Villa keys in resort?

If your Apartment / Villa does not have a reception or full time reception, there will be a phone number to call the day before you arrive printed on your accommodation voucher. When you call this number you inform the management what time of day you will be arriving, and they in turn will arrange for you to collect your keys from a convenient Place. You may also be asked for a breakage deposit, which is refundable at the end of your stay, if al was left as it was when you arrived.

Do I need a passport?

Yes. every passenger travelling will require a standard 10 year British passport or if not a UK citizen then the equivalent documentation from their country of nationality. Most countries will also insist that your passport is valid for at least 6 months from the date of your arrival in the country.

Can I change my hotel after it is booked?

We are in certain circumstances able to change hotels for customer's prior to travel. Before contacting us please think carefully why it is you wish to request this change. If you have read poor reviews for your chosen hotel on sites such as trip advisor please remember the hotels reviewed cater for thousands of people in a season and the amount of people posting negative reviews is a very small percentage of the amount of guests that the hotel has had to stay and where happy. Most people posting review generally have an axe to grind and it is after all only their own personal opinion and that can differ greatly from person to person. All our hotels are checked regularly by the hotel providers involved in your booking and any that are found to receive an unusually large amount of complaints will be dropped from their and our programmes. We do however want our customers to be happy with their chosen hotel therefore if you do still wish to pursue a hotel change please contact us as soon as possible by e-mailing Admin@BookMe2.co.uk, giving all relevant booking details, but please bear in mind there is normally amendment charges levied by the hotel providers to make changes to bookings and these charges will be passed on.

Who do I contact if I have a problem in resort?

All enquiries and problems in resort should be reported to your hotel reception at your earliest convenience. You must ensure that you give them and the hotel management every possible opportunity to rectify any problems you may have. If you still have a problem contact details for your local resort agent or rep can be found on your hotel voucher.

My return flight is in the evening/early morning, can I request a late checkout?

When travelling on flights departing the UK after midnight, your room will be reserved from 2pm the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We can request a late check out room for you. However this is not guaranteed and where available you will have to confirm and pay for its availability with the hotel reception upon your arrival.

Can I add special requests to my hotel booking?

We are happy to add any requests to your hotel booking please e-mail us at admin@Bookme2.co.uk including your hotel reservation number. Please note all requests are not guaranteed and we have no control over what requests the hotel can and will be able to fulfill. Please note very few hotels will grant sea view requests when a sea view room has not specifically been booked and paid for.

On my voucher it says Gala Meals are not included what does this mean?

These are specialty meals usually for Christmas and New Year or other local festivals and unless other wise stipulated are not included in your overall price. Further information will be given by your hotel reception upon arrival.

What do I do with the transfer voucher?

If you have pre-booked transfers a transfer voucher will be included with your booking documents. This voucher should be presented to the relevant bus driver/representative on arrival at your destination airport. Details of how to collect your transfers can be found on your transfer vouchers.

I am arriving on a night flight, how do I get a taxi from the airport?

All of the major airports operate on a 24-hour a day basis. Many of the airports on the Greek Islands handle many more flights from the UK during the night time than the daytime. As with any UK airport if you depart from the main terminal buildings, the taxi ranks are immediately outside and prices vary depending upon the resort you are travelling to, if in doubt, ask the driver the price before you set out.

Will there be a representative to meet us?

Most holidays we organise our 'tailor maid' by you, so there is no representative at your resort airport waiting for you, unless you have pre-booked a resort taxi or transfer when there will be someone waiting as you exit the baggage reclaim area with a notice displaying your name. If you have pre-booked car hire, your voucher will tell you where you are to collect your car from.

I am unsure if I have a resort transfer booked?

None of our on line prices include resort transfers. If you want to book transfers at any time please book it at the time of your holiday or later via the homepage of BookMe2.co.uk

Can I book car hire with you?

Yes! BookMe2.co.uk have specially negotiated deals for our customers on car hire in all our major resorts. A full range of vehicles is available to suit all budgets and comprehensive insurance is included, please go to the Car Hire section of www.BookMe2.co.uk

Can you arrange airport parking for me?

If you are driving to the airport why not save time and money by pre-booking your parking or airport hotel or treat yourself to an executive lounge visit following check in. We have negotiated special rates, please go to the 'extras' section of www.BookMe2.co.uk

Can I change the names of people travelling on my booking?

We can generally change names on most bookings. Some airlines will not allow you to change the lead persons name on the booking instead they make you cancel their place and rebook if available at the new cost. However this does not apply to every airline. All other names on a booking can be changed so should you wish to change a name/s on a booking e-mail us at Admin@BookMe2.co.uk or call 0871 2828 100.

Can I add a passenger/passengers to my booking?

We can generally add an extra passenger/s to any booking so long as there is availability on the flights they wish to travel on and the hotel you wish to stay in. Please e-mail us at Admin@BookMe2.co.uk giving full details of the holidays booked and whom you wish to add to the booking, and we will contact you with the extra cost details.

Can I change the date of my booking?

This is often the most difficult and costly amendment to make to an existing booking. This is due to the airlines not allowing you to change dates of flights once booked. Generally they will make you cancel the existing booking at the cancellation charges applicable for the time and then rebook at the new cost for the new dates if available. If you can find new flights on your new dates with the airline you are already booked with they may charge a smaller amendment fee as opposed to making you cancel the existing booking. If the new flights you wish to travel on are with a different airline then you must cancel the old booking and rebook with the new airline concerned and this will always be a costly amendment to make. The same will apply to your hotel booking should the hotel be available for your new chosen dates you will have to cover the cost of any amendment charges and also the possible increase in cost for the new dates you wish to travel.

If I have an emergency at home can I shorten the length of my stay?

You should first contact your insurance company, as they may be able to assist you with this. Unfortunately it is impossible for us to arrange such inbound travel, as like any other UK based travel agent we do not have the facility to offer inbound only flights from overseas airports. If you are travelling with a low-cost airline, you may be able to go to the airport and change your seats for an administration fee. Most hotel receptions also have details of travel agents in resort that can offer one-way flights. Alternatively standby flights can be booked directly from the tour operator's desks at the resort airports. Should you need any further assistance please contact us and we will try to assist where possible.

What do I do if I need to cancel my booking?

If you do need to cancel your booking and this is for any reason that is covered by the insurance you have in place then you will need to contact the insurance company and make a claim for reimbursement (usually for illness / injury etc). Whether your reason for cancellation is or is not covered by your insurance then please contact us in writing to let us know that you will not be coming on the booking you have made. Any cancellations must be in writing to us - this is to save any confusion later in the day and to provide proof for us that you have asked for the booking to be cancelled. Where the cancellation is within 12 weeks of travel it is very unlikely that the tour operator will offer any reimbursement of all monies paid (i.e. 100% cancellation fee), hence we will also be unable to offer any refund of monies paid. Cancellations for bookings that have only paid a deposit and are outside of 12 weeks of travel will lose any deposit paid. This applies as well if you wish to only cancel one or more person from your booking. If you have booked your flights with a low-cost airline, you will loose all monies paid, as they do not offer any refunds. Should you need to cancel your booking please write to us at BookMe2.co.uk, Cavendish House, Brighton Road, Liverpool, L22 5NG

When is my balance due?

All balance payments are due 12 weeks prior to the departure date and must be settled in full no later than 11 weeks prior to travel. We will not send you a reminder, only your initial invoice with the final payment date clearly marked. If we have not been able to contact you to secure payment by that point the booking will be cancelled with a full loss of all monies paid to date.

We request that all payments are made to us through our secure site by going to www.BookMe2.co.uk should you experience problems paying this way or would rather send us a cheque please make them payable to BookMe2.co.uk and send them to our head office at BookMe2.co.uk, Cavendish House, Brighton Road, Liverpool, L22 5NG. Please ensure your reference numbers are on the back, or alternatively please call us on 0871 2828 100 with all your relevant details to hand.

What is included in my booking?

All booking inclusion are listed on your booking summary e-mail that will be sent to you within 48 hours of making your booking. Unless otherwise requested at the time of booking insurance is never included in the booking. In a lot of cases where the destination hotel is close to the airport we recommend that passengers take their own taxis directly to the hotel (thereby saving time and money on the pre-bookable coach transfers). Many airlines now do not include meals on the flights and operate more of a budget airline-style snack trolley. Where resort transfers are included you will have a clear voucher for these.

Is insurance included in the booking?

Unless you have booked Insurance with us, no insurance is included in your booking. As part of our booking conditions we insist that for their own protection and piece of mind that all customers have adequate travel insurance when they travel. We would strongly recommend you take out insurance at the same time you book your holidays so you have cancellation insurance in case of emergency before you travel. We have an excellent insurance, at a very competitive price please look at the top of this page for details.

Where can I get a copy of the terms and conditions?

Because BookMe2.co.uk act as your agent in making your booking through a tour operator, your booking is subject to the booking conditions of the particular tour operator / flight carrier and/or hotelier/Accommodation supplier. A copy of the tour operators booking conditions who are involved in your booking can also be found at the bottom of your booking summary e-mail.

What security do I have when booking with BookMe2.co.uk?

BookMe2.co.uk and our sister company Liverpool Cruise Club are a member of the Association of British Travel Agents (ABTA). Our registered ABTA number is 23229. For more information about the security provided by ABTA please visit their website www.abta.com. Many of the airlines we use have ATOL bonding and that means the CAA Civil Aviation Authority covers any money paid to them on your behalf. And we have our own ATOL No. 9640

What is your complaints procedure?

We hope all our customers will have a trouble free stay however should you experience any problems whilst in resort you must give the hotel reception and management every opportunity to resolve your issues. Where this is not possible you must contact the local agents details on the bottom of your hotel voucher and ask to complete a customer report form whilst in resort. Upon your return to the UK you should then write directly to the relevant parties. Should your complaint relate to service you have received from BookMe2.co.uk you must write to us by letter only to our head office address marked ‘Customer Services Department.

What is the local currency and where is the best place to exchange money?

You will usually be able to exchange £s sterling for currency or travelers cheques prior to departure at any bank, post office or most travel agents. There are also exchange offices at most UK airports. Overseas in most tourist destinations there are hundreds of exchange places but in general the hotel receptions and these kiosks are not the best places to get a fair exchange rate. If you are travelling to the USA it can be more difficult to exchange pounds in resort, and we strongly recommend you take a credit card.

Will I need a travel adaptor?

In order to use standard UK wired equipment you will require a travel adaptor that are readily available to purchase in shops such as chemists and in all UK airports, remember though voltage can be different meaning in places like the USA hairdryers will run very slow, and things like heated roller will just not heat up!

Will my mobile phone work?

In most countries a mobile phone with international roaming enabled will be able to make calls to the UK. Please check with your mobile phone supplier prior to departure from the UK that your roaming settings have been activated, and if you are on a 'pay as you go' telephone, you have plenty of credit before you travel.